Friday, November 9, 2012

A night on edge

Newbie to Jennifer's 7 Quick Takes: Here it goes . . .




----- 1 -----

We just finished a week of house/dog sitting for a friend. It was fun; they have a lovely home and two sweet pups.  I grew up having dogs, just not indoors. Dogs are definitely in our future. I just hope they come with a Roomba and hardwood floors.




----- 2 -----


This is how I'll feel when it's 3
I'm on call for work right now, praying that my unit won't need me. On-call responsibilities end at 0300 . . . almost there. If they do call me in before then, I really shouldn't complain. This evening is the second time this week that I've gotten an unexpected night off.  So I'm a lucky girl either way.  For Ryan's sake, I really hope he doesn't have to drive me in and drop me off.  (The hospital parking lots are not safe at this hour.) And he's two days short on sleep as it is.

On-call nights help me get more things done at home. I have this idea that if I'm lazy and spend the time on Facebook, providence will make that phone ring. Perhaps that's more my own superstition. 

These extra hours do feel like a gift, and I don't want to throw them away. On the other hand, you can't become engrossed in anything that can't be put down immediately if the call comes. It's hard to relax.



----- 3 -----

Last time I was on call, I budgeted out the next month and paid the bills weeks ahead of time. I also discovered online bill pay with my bank. It's always been there, but I had never used it.  I wonder how they offer that service for free. After all, it's costing the bank (instead of me) the postage stamp and paper check.  And yet, the bank still charges a fee for electronic transfers. What gives?


----- 4 -----

This week, Snapfish was having a sale on photo books. I made three with a 70% coupon and saved $150. I made one for my nieces, one for honeymoon pictures, and yet another book of wedding pictures.

Meaning, another wedding book in addition to the one I made two months ago.  The first one I made with Blurb, which has much, much better graphic design capabilities. However, I didn't survey enough samples before I made book #1. Only after it was published I saw some really awesome photo books and wanted to remake mine. The first one was also more of a gift to the parents, and I spent hours trying to balance out the coverage of each family. This second time around, I just had fun with asymmetrical layouts and matching colors. But alas, the coupon was not for Blurb.


----- 5 -----

I really like the idea of making a family photo book each year. 'Suppose 2012 is more than covered now.


----- 6 -----

My mom is totally right about something: It never hurts to ask. Be sweet, suck up to Customer Service, and see what happens.  My said coupon expired 2 days ago. But I told a Snapfish service rep I couldn't finish the project on time because their site had been down for maintenance at 2am Wednesday morning (it was.) So she extended the deal. They keep my business; I get my books.


----- 7 -----

10 minutes to go before I can sleep in peace. Here's hoping everyone stays healthy tonight! Ryan just got out the shower, and wafting in from the bedroom is that Old Spice smell .

You know, if your grandfather hadn't been wearing it, you wouldn't be here.

5 comments:

  1. I love #7. I think it's probably true, too, because my grandfather and my dad both wear/wore Old Spice.

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  2. I love Old Spice, too. :) And I think your mom is right about asking...as long as you ask nicely, right?

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  3. I remembered what you said about Snapfish. Check out what I just went through. Not sure it was worth the $10, but I knew you'd be proud of me.

    Thanks for chatting with us. A customer service agent will be with you right away.

    You are now chatting with 'Kaja'

    laura: Hi, I tried to order 3 calendars last night but every time I clicked "place order," I got an error message.

    Kaja: Hi laura,

    Kaja: Welcome to Snapfish Live Help. How may I help you today?

    laura: I wanted to order yesterday so I could get the 3 for 1 calendar deal that expired yesterday.

    laura: I tried to order 3 calendars last night but every time I clicked "place order," I got an error message.

    laura: I contacted customer service last night via email. I didn't hear back until this morning.

    laura: I tried a different web browser and that seemed to work.

    Kaja: Please give me a moment.

    laura: Anyway, I was wonderng if you could apply the 3 for 1 deal for me today?

    Kaja: I will check your account details. Kindly hold on for a moment.

    Kaja: Thank you for your patience on this matter.

    Kaja: Thank you for waiting laura, I have checked your account and i am sorry the buy 1 get 2 calendars " STARCAL" is expired on 12/4/2012. as you are valued customer to us, please use the coupon code as " SALMON12" to get 50% off on your order.

    Kaja: Are we still connected laura ?

    laura: yes.

    laura: I was hoping I could still get the 3 for 1 deal because there was a glitch on snapfish's website last night? I think my account history will show that I did try to place the order last night.

    laura: Would ask a manager about this for me?

    Kaja: I'm consulting my supervisor to better assist you. Please give me some time so that I can get the best possible resolution for your concern.

    Kaja:

    Kaja: Thank you for waiting laura, I have checked with my supervisor and i just got the update of the coupon code " STARCAL" is extended to 12/6/2012. so you can redeem the offer now.

    laura: Wonderful! Thanks so much Kaja.

    Kaja: It was a pleasure assisting you. Is there anything else I can help with today?

    laura: hMMM.When I put "STARCAL" in the promo code box, I get this message, "Oops—there's invalid or missing info. Please review the information below and re-enter the fields marked in red."

    laura: I tested out SALMON12 and I didn't get an error code then.

    Kaja: Please update your credit card and shipping address in your " Account " home page in personal info and try again. it will work.

    laura: I updated my credit card and shipping address, but I'm still getting the "oops" message

    Kaja: Ok don't worry , please place the order with out using any code and give me the order number so that i will issue the refund for 2 calendars and i will apply the coupon code " STARCAL" on your order.

    laura: ok

    Kaja: Please go ahead and place the order... i am happy to wait :-)

    laura: I placed the order. Order number is 377XXXXXXXXXX

    Kaja: Thank you for the confirmation laura,

    Kaja: Thank you for your patience on this matter.

    Kaja: As you are valued customer to us, I have manually issued a Refund of $49.33 to your account and you will get a confirmation email from snapfish shortly.

    laura: Got it! Thanks very much.

    Kaja: It was a pleasure assisting you. Is there anything else I can help with today?

    laura: That's all. Thanks again.

    Kaja: Thank you for using Snapfish Live Support. Have a nice day

    Kaja: Thank you for choosing Snapfish.
    Snapfish appreciates your feedback: please take a moment to complete our Customer Feedback Survey

    ReplyDelete